Refund policy

Return & Refund Policy

We want you to feel confident with your GlowMons order.

Eligible orders are covered by our 30-day money-back guarantee. If your item arrives damaged, defective, incorrect, or not as described, contact us within 30 days of delivery at hello.glowmons@outlook.com and we’ll review the issue.

To help us resolve your request, we may ask for photos, videos, your order number, or return of the item depending on the case.

Eligibility conditions:

• Requests must be made within 30 days of delivery.

• A valid reason is required, such as damaged item, defective item, wrong item received, or item not matching the product description.

• The guarantee applies once per customer/order.

• Photos or proof may be required.

• Return shipping or return of the item may be required depending on the situation.

• This policy does not cover abuse, repeated claims, or change-of-mind requests after the product has been used.

If your return is approved, we’ll provide instructions for the next steps. Refunds are issued back to the original payment method when applicable.

For any issue, contact us at hello.glowmons@outlook.com.