Everything you need to know
Quick answers about GlowOrbs, shipping, custom requests, and support.
What is a GlowOrb?
A GlowOrb is a decorative crystal-style ambient light made to add a soft cozy glow to a desk, shelf, bedside table, or gaming setup.
What comes in the package?
Your order includes the GlowOrb display piece and its LED base. Packaging may vary depending on the model.
How big is the GlowOrb?
Most GlowOrbs are compact display pieces made for desks, shelves, and nightstands. Exact size can vary by model.
Does the LED base change color?
The LED base creates a soft ambient light effect. Some models may include different light modes depending on the design.
Is it for decoration or daily lighting?
GlowOrbs are mainly made for decorative ambient lighting. They are not meant to replace a strong room light or work lamp.
Will my GlowOrb look exactly like the photo?
The glow can look slightly different depending on your room lighting, viewing angle, and setup. Product photos show the overall look and mood.
Can I request a design I do not see?
Yes. Use the Custom Request page to tell us what creature, character, or theme you want. We’ll check availability and reply by email.
When will my order ship?
Delivery is usually around 4–10 business days after shipping, depending on your location and carrier updates.
Do you offer free shipping?
Free shipping is available on orders with 2 or more GlowOrbs.
What if my GlowOrb arrives damaged?
If your item arrives damaged, contact us with your order details and clear photos. If confirmed, we’ll help with a replacement according to our order guarantee policy.
How can I contact support?
You can contact us at hello.glowmons@outlook.com. Include your order number if your message is about an existing order.
